This comes from Sam Rosenwasser, Vice President/General Manager, WEWS. And I have been told that the problem will not occur during tonight's "Dancing With the Stars":
One of the most-anticipated nights of ABC entertainment programming this year was scheduled for Sunday night, which means last night was the worst possible time for a technical problem … but that’s exactly what we experienced.
The equipment involved in last night’s problem was important hardware – it takes the ABC signal and makes it possible for our viewers to receive it in high-definition on their digital cable tiers. We believed that we had equipment and back-up systems in place to ensure an uninterrupted signal, but we learned the hard way that we were wrong.
I know you are uninterested in technical explanations; all you really care about is that you weren’t able to watch much-anticipated programming.
As a fan of the show and as the guy who runs this station, I’m angrier about this problem than you are. (And believe me, I have an inbox that proves just how angry our viewers are.) Here’s what I can tell you at this point:
· Engineers worked around the clock to diagnose the problem. We identified the source of the interference early this morning and we’re correcting it with new equipment.
· Channel 5 will re-broadcast the “Lost” finale this Saturday (May 29th).
· I am working with ABC to try to re-air the episode even before this coming weekend.
· You can click here to watch the entire episode online at your convenience.
But none of these remedies address the fact that many of our viewers planned a special night of viewing and were let down by this station. I just took over WEWS a few weeks ago determined to reward our viewers for their loyalty, and last night’s equipment problems add urgency to my mission.
Please accept my heartfelt apology for the inconvenience caused by our failed equipment, and know that I’m doing everything I can to make it up to our fans of “Lost.”