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Akron's 311 information line celebrates 10th anniversary; upgrades are planned

By Stephanie Warsmith Published: June 20, 2014

Akron's 311 information line is 10 years old.

Since June 2004, the information line has fielded more than 1.8 million calls for non-emergency city services and information. Call takers entered more than 750,000 customer service request from these calls, according to a city press release.

The most common calls are for special bulk pick-ups, potholes, high grass and weeds, snow plowing and storm damage.

"Our 311 employees make a conscious effort to stay true to the center's original purpose of 'one-stop shopping' so that a resident's needs can be handled with one call," Mayor Don Plusquellic said in a news release.

Upgrades are planned to the 311 system to improve hold times, system management, mobile computing for field inspectors, and the ability for citizens to enter requests for services from their smart phones or home computers.

Residents can access the line by calling 311 from any land line or 330-375-2311 from any phone.

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