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Travelers report decline in airline industry quality

Customers say the service at many airlines is bad and getting worse — and that was before the waves of flight cancellations to make sure carriers were following all aircraft-maintenance regulations.

The Federal Aviation Administration and some airlines leave passengers wondering what other rules might have been violated.

You can see who's on top overall, based on on-time performance and fewest lost bags, complaints and bumped passengers, by looking at the Airline Quality Rating at http://www.aqr.aero.

You might also tell your congressional representatives that you want to see tax dollars spent on the FAA hiring more maintenance inspectors and air-traffic controllers and investing in the next generation of air-traffic technology.

The spate of canceled flights also has revived talk in Washington of a passengers' bill of rights, requiring carriers to provide food, water and working toilets during long on-the-ground delays.

Customers say the service at many airlines is bad and getting worse — and that was before the waves of flight cancellations to make sure carriers were following all aircraft-maintenance regulations.

Get the full article here.


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