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Published on Wednesday, Jan 07, 2009
Q: I have a co-worker who is frequently tardy. Paula lives about an hour away and has several children, so she is often delayed in the morning.
The problem is that when Paula calls in to say she'll be late, she asks me to give the message to our boss. He then gives me the third degree about why she won't be there on time.
My boss hates conflict, so he won't talk to Paula directly about her tardiness. What can I do about this?
A: By making you the target of his anger, your cowardly manager gets to vent his frustrations without actually confronting the problem. You need to get out of the middle.
The simplest solution is to avoid message-taking altogether. Tell your tardy co-worker that your boss wants information that you can't provide, so she should call him directly from now on.
Explain to your manager that since you can't answer his questions, you've asked Paula to contact him instead of you. Offer to transfer her calls into his voice mail.
Q: I have a co-worker who is frequently tardy. Paula lives about an hour away and has several children, so she is often delayed in the morning.
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