Google Inc. and Hewlett-Packard Co. are halting sales of the Chromebook 11 laptop after some users reported overheating power supplies, a setback for the devices that have been gaining momentum with consumers.
The companies said Wednesday in a statement that they are suspending sales of the laptop at Best Buy, the Google Play Store, Amazon.com and other outlets, and cautioned customers to avoid using the charger and get another one instead. The decision followed eight reports of overheating, some of which mentioned the charger melted. There were no reports of fires.
“We are working with the Consumer Product Safety Commission to identify the appropriate corrective action, and will provide additional information and instructions as soon as we can,” the companies said in a post. “We apologize for the inconvenience.”
Chromebooks, often priced at less than $500, run Google’s Chrome operating system, which is software that emphasizes Web browsing, video and the company’s online software for word processing and other tasks. Google has been adding new manufacturing partners as demand rises for the laptops. The devices snagged 3.3 percent of the market for shoppers in the U.S. between June 30 and Sept. 7, up from zero a year earlier, according to the NPD Group.