Former customers of Regency Windows, which shut down unexpectedly in January and closed for good in February, can turn to help from another window company.
Window Nation, which was founded in Cleveland but is now based in Maryland with operations in five states, has purchased the assets of Twinsburg-based Regency Windows from a bank. Regency was unable to pay its loans and was taken over by its lender.
While Windows Nation purchased equipment, installation materials and a customer list, the company was unable to purchase any remaining inventory or windows that had been purchased by customers, said Harley Magden, Windows Nation president.
Magden said his goal in purchasing the assets was an attempt to help former Regency customers get the products they ordered.
However, since Windows Nation did not install windows for Regency customers and does not have the expertise to install or repair the windows that Regency carried, Window Nation cannot offer any warranty or installation/repair work, Magden said.
Windows Nation has set up a website and re-established the Regency phone number. Magden explained that while the labor warranty on any windows sold and installed by Regency has expired because the company is out of business, customers can most likely get warranties through the manufacturer and Window Nation can offer advice. Vinyl windows often have lifetime warranties and wood windows have limited warranties from manufacturers and both often transfer to a second homeowner with the home, he said.
Windows Nation is also working to set up local installers who can do repair/installation work through warranties with former Regency manufacturers, Magden said. While the parts would be under warranty, the installation would not.
“Our goal is to make this as seamless as possible should you have a problem,” Magden said. “There were over half a million windows installed [by Regency] over the last 30 years. We can provide education for the customer on what their options are. Most people would assume Regency is out of business, so my warranty is out.”
Magden said Windows Nation is getting a discounted price with Regency manufacturers to help former Regency customers complete their projects.
“We don’t want Window Nation to have a bad name, saying ‘They bought it and they’re not going to honor anything.’ If I could, I would,’’ he said. ‘‘We’re going to do the best we can to help everybody out.”
Customers who made down payments with Regency for products they never received should contact the Ohio Attorney General’s Office, Magden said. Attorney General spokeswoman Lisa Peterson Hackley said complaints can be filed online at www.ohioattorneygeneral.gov or by calling 800-282-0515.
The website set up by Windows Nation is www.RegencyWindow.com. It was launched last week and has a contact form online.
The old Regency phone number, 330-963-4077, has also been re-established with voice mail.
Magden said Windows Nation hired about 10 Regency employees, including installers and sales representatives.
The company plans to send an informational letter to customers in about three weeks.
Natural gas update
Here is another small clarification on choosing a natural gas supplier.
I am with the Standard Choice Offer (SCO), which is a monthly variable rate based on a state-approved formula and intend to stay with that for the near future, since wholesale natural gas prices are so low and are expected to stay low.
The SCO price changes monthly and is provided by marketers who have agreed to provide gas at that price. The providers are assigned randomly by Dominion East Ohio when customers request the SCO.
The SCO companies are: DTE Energy Trading Inc., Hess Corp., Noble American Gas & Power (this will show up on your bill as Emerald Energy), Integrys Energy Services, Interstate Gas Supply Inc. (IGS) and Trademark Merchant Energy LLC (formerly Kansas Energy).
The important items to see on your bill are the letters SCO or SSO for Standard Service Offer if you are within the two-month period when switching to the SCO (they are the same exact price and you will switch to the SCO by the third month).
If you have a contract with one of these companies, meaning you selected them for a fixed or variable rate, that is not the same thing as the SCO and you cannot ask these companies to put you on the SCO.
You still need to contact Dominion (800-362-7557) and tell them you want the SCO. Dominion will then randomly assign you to a provider. It might or might not be the same provider that you already had.
I reviewed everything in a column titled “Let’s all get on the same page for natural gas, electricity offers” on April 29. You can find that at a local library or online at www.ohio.com/betty