Time Warner Cable service and installation appointments are occurring within a one-hour time frame in Northeast Ohio and Western Pennsylvania, the company says.
“Our customers have better things to do than sit around and wait for cable service and installation,” said John Higgins, Time Warner Cable, area vice president of operations. Higgins credits Time Warner Cable’s area employees for the shorter wait times.
The regional unit is the third-largest division companywide of New York-based Time Warner Cable.
“Our 2,000 techs, engineers and customer service employees listened to the needs of our customers and worked together,” Higgins said.
Time Warner Cable also estimates how long it will take to get a job done. The first appointment of the day begins at 8 a.m. with the last appointment arriving at 7 p.m. Time Warner Cable says it also is providing installation and service calls on Sundays and holidays.