Toyota led automakers with the fewest problems reported by U.S. owners of its 3-year-old cars, while General Motors and Honda also fielded models that topped their segments in long-term quality.
Toyota’s Lexus luxury brand led the industry for the second year in a row, its namesake line tied for third, and seven of its models topped their segments. Strides by Toyota, GM and Honda helped reduce the industry average for problems per 100 vehicles to 126, the fewest in the 24-year history of J.D. Power & Associates’ Vehicle Dependability Study.
The researcher said 54 percent of owners who experience no problems stick with the same brand on their next purchase. Just 41 percent are loyal if they report three or more problems.
Toyota’s RAV4 and Sienna minivan were among seven vehicles that topped their segments, Power said. GM followed Toyota with four models winning segment awards, and the Detroit-based automaker matched the industry average on an overall basis. The GMC Sierra pickup, Camaro, Chevy Tahoe SUV and Buick Lucerne large sedan topped their categories.