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Here are some questions and answers regarding the sudden shutdown of Skybus, which operated out of a Columbus-area airport.
Published on Monday, Apr 07, 2008
Q: I have tickets for a Skybus flight. How do I get a refund?
A: If you paid with a credit card or debit card, contact the card issuer by calling the toll-free number on the back of the card. Follow the prompts to speak with someone and then ask to file a dispute.
Expect to receive provisional credit to your account for the disputed amount in seven to 10 business days, one U.S. Bank branch co-manager said. During a 30- to 45-day period after the initial contact, the bank will research the problem on behalf of the customer. The co-manager said that it's important that customers complete the paperwork that will be sent to them. Customers risk having the provisional credit withdrawn if the dispute documentation isn't completed.
Q: I was stranded and had to pay out-of-pocket expenses to get home. What do I do about being reimbursed for hotel and airline-ticket costs?
A: You're out of luck. Having bought Skybus travel insurance — even the improved version offered starting March 5 — won't help, either.
AIG TravelGuard, the insurer, said it will offer free rebooking — normally a $25 cost — for any Skybus customer, even those without insurance. That's the extent of the help TravelGuard can provide, said Becky Edwards, assistant manager of its call center.
Skybus insurance policies covered flights missed because of problems such as an illness, inclement weather and, later, airline-caused delays and cancellations, she said. But Skybus did not include going out of business as one of the circumstances covered by the insurance, she said.
Skybus ticket holders who paid for travel insurance and had not started their trip when the airline folded can apply for a refund of their insurance premium. Information on how to do that can be found at http://www.travelguard.com/skybus. The company's toll-free number is 800-826-4919.
Q: Is any other airline offering help to Skybus ticket holders?
A: Yes. JetBlue is offering Skybus customers a standby fare of $50 for one-way travel, honored for any JetBlue destination within 100 miles of the original Skybus destination. JetBlue, however, doesn't directly serve all former Skybus destinations, including Port Columbus.
US Airways said it will accept tickets for standby travel from Skybus passengers for $50 per person per nonstop segment, plus any applicable taxes and fees.
Southwest Airlines offered to fly stranded Skybus passengers at no charge to Jacksonville, Fla.; Manchester, N.H.; Norfolk, Va.; Providence, R.I.; Fort Myers, Fla.; or Raleigh-Durham, N.C., spokesman Chris Mainz said. Other markets might be accommodated on an individual basis, he said.
Passengers have to present their Skybus itinerary and Southwest will look at things on a case by case basis, Mainz said.
—The Columbus Dispatch
Q: I have tickets for a Skybus flight. How do I get a refund?
Get the full article here.
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