Ohio drivers should have no problem getting their licenses now that the Bureau of Motor Vehicles says it has fixed a major computer glitch.
License bureau supervisors across the state said that when their doors opened Friday morning everything was up and running.
The computer system used to process driver’s licenses crashed Monday when a software update was added to the main database. That shutdown and subsequent extended problems allowed only a few people each day to renew licenses.
“We actually were up and running around 3 p.m. Thursday, but there were still some glitches here and there, so we didn’t feel completely comfortable saying they were running smoothly until now,” BMV spokeswoman Lindsey Bohrer said Friday.
The software update was the installation of the Commercial Driver’s License Information System, which interfered with regular licensing programming and caused sporadic shutdowns of the federal-based system that Ohio uses called the Problem Driver Pointer System. That system allows license bureaus to access records in other states to make sure a person seeking a license in one state doesn’t have driving issues elsewhere.
“The BMV worked diligently with American Association of Motor Vehicle Administrators to resolve the issue,” Bohrer said. “In the interim, customers who were not able to receive their licenses were offered a ‘System Outage Notice’ letter they could carry with them in the event they were stopped by law enforcement.”
Those letters are still good but expire 14 days after they were issued.
Brooke McCoy, 25, of Chillicothe, said she was at her local license bureau as soon as it opened Friday.
“It was my third trip to try to get my license,” said McCoy, who gave the Beacon Journal updates from her area over the past two days. “There were only three people waiting, and all three of us were there to get licenses.”
McCoy was determined to get her license. She already had taken the written and maneuverability tests, leaving only the last step of getting her license.
“I am relieved,” she said. “It was like getting rid of a ton of bricks on me.”
Marilyn Miller can be reached at 330-996-3098 or email@example.com.