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Cold leaves snowy TV reception for some Time Warner customers

Beacon Journal staff report

Some intermittent television cable, phone and internet outages were reported by Time Warner Cable because of the cold weather.

Spokesman Mike Hogan said the cable system experienced pocket outages in the Midwest last night due to the incredibly cold weather.

“This created a phenomenon called ‘suck out.’ Cold temperatures can cause coax feeder cable to retract and can literally pull out from connectors.”

Hogan said the problem can range from just a few customers to a widespread outage.

“These are random occurrences rather than wide-spread issues,” he said. “We are working on getting services restored.”

Hogan said he did not have details on how many customers were impacted.



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