An attorney for Regency Window Co. in Twinsburg said he’s hopeful a deal to sell the company will be “wrapped up” this week.
The longtime replacement window company has been shut down for more than a week, leaving customers worried about warranties and deposits put down on un- delivered windows.
“I do feel customers are not going to end up being losers,” attorney Roger Stewart of Cleveland said Monday.
Stewart, who said he is the company’s spokesman, declined to provide specifics about the pending sale. He said he hoped to have news later this week.
“Hopefully, I’ll be able to call you and say things are wrapped up,” he said.
He said he understands customers “might have some anxiety about this, and I’m sorry there is anxiety out there. But as soon as I’ve got some firm news, I will let everybody know.”
He said Regency has “been around for a very long time and has a great reputation and I’m assuming everything will move forward on that basis.”
The Better Business Bureau of Akron said last week that it had received calls from customers saying that Regency representatives were missing appointments and the phones were not being answered.
Last week and Monday the voice message for Regency’s service department said the office is closed and directed callers to leave voice mail. Callers attempting to reach an operator via the company’s main line end up in Regency’s “general voice mail.”
On Friday, Kathy Masterson, executive director of the National Association of the Remodeling Industry of Greater Cleveland, said that the company had paid about $3,000 for a booth at the group’s remodeling show, but did not show up. The show ran last Thursday through Sunday at the I-X Center in Cleveland.
Page said customers can continue to check with the BBB by calling 330-253-4590, and can file a complaint. She said that if complaints remain unresolved, consumers can contact the Ohio attorney general at 800-282-0515.
On Monday, the attorney general’s office received five complaints about Regency. One was from a customer concerned about getting deposit money back and four were about repair and warranty issues. Before Monday, the office had received nine complaints since 2005.
Stewart indicated the company, like others in the remodeling industry, had seen sales decline amid the weak economy. “I don’t think any of the people [in the industry] are doing the business today that they were doing four years ago.”
Stewart said he did not know how many people the company employed. The Cleveland Plain Dealer reported Saturday that the company had 22 employees.
Regency’s website said the company was founded in 1971 by Melvin Magden, who later turned the business over to his son, Mike Magden. The website says Mike Magden retired in 2005 and Dennis Gordon took over running the company.
Mike Magden was locally famous for starring in Regency commercials, clutching handfuls of cash and yelling that he would “save you a lotta money.”
A 2005 article in Replacement Contractor Magazine said that an investment fund and an investor group had became part owners of the company that year, and the company had opened its first branch office in Columbus.
Beacon Journal business writer Katie Byard can be reached at 330-996-3781 or firstname.lastname@example.org.