Ron Marhofer Hyundai of Green was recently the recipient of Hyundai Motor America’s prestigious 2013 President’s Award in recognition for excellence in customer satisfaction, service and sales. The opinions of customers count heavily. They weigh in after each new car purchase, rating their experience on a scale of 1-10. Out of the possible 1,000 points used to determine award recipients, Marhofer Hyundai scored 970. So, what sets Marhofer Hyundai apart from its competition?
Jason Herron, general sales manager, said the staff strives to treat every customer like a best friend. “A lot of people think that going to the car dealership is like going to the dentist, but that’s not the case here,” said Herron. Making every customer feel relaxed is a No. 1 priority for every salesperson and service team member, he said.
Any customer who walks into the dealership will not only sense the relaxed environment, but also see the results of that priority in the form of championship banners hanging from the ceiling.
My husband and I purchased our first new vehicle from Marhofer Hyundai last year. We were treated with courtesy and kindness throughout the entire process. As someone with a general wariness about car shopping, I was pleasantly surprised with our dealings at Marhofer Hyundai. Every person we talked to was genuinely interested in getting us the best
possible vehicle at the best possible price.
Marhofer Hyundai’s commitment to excellence in customer service keeps customers not only coming back, but also eager to refer friends, family and neighbors. The results of that loyalty show in Marhofer Hyundai being named the top volume store in Ohio for the fifth year in a row.
When people see that they are truly cared for at a dealership, they are more willing to do business there. I know from experience. Stop in at the dealership, 3360 South Arlington Road in Akron, to experience Marhofer Hyundai’s award winning service for yourself.
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