Provider to resolve complaints
An electricity marketer has entered into an agreement with the Public Utilities Commission of Ohio to implement a compliance program to resolve alleged violations of state standards.
Think Energy, which markets electricity service in the state, had been the subject of complaints from consumers about its door-to-door practices.
The PUCO staff reported complaints of customers getting signed up without consent and contracts not getting proper electronic signatures. The PUCO staff earlier this year recommended the company cease door-to-door practices in the interim.
Think Energy will work with the PUCO to ensure full compliance and agrees to pay a forfeiture of $110,000 to the state.
Before Think Energy resuming door-to-door marketing, it must provide the PUCO a compliance plan to address staff training, sales contracts, sales scripts and practices, and enrollment documentation.
Puerto Rico power chief exits
The CEO of Puerto Rico’s bankrupt power company resigned on Wednesday just months after he was chosen to oversee its privatization as the U.S. territory struggles to restore electricity to the last of those who remain in the dark nearly 10 months after Hurricane Maria.
The resignation of Walter Higgins adds to challenges for a company that is $9 billion in debt and has seen a turnover of leaders since the Category 4 storm hit Puerto Rico.
Higgins was named CEO of Puerto Rico’s Electric Power Authority in late March.
Target expands pickup service
Target is planning to roll out its drive-up service in five more states this week, including Ohio, the Dayton Daily News reported. The retailer announced Tuesday that 200 stores throughout the Midwest have added the “time-saving” pickup option.
The service allows customers to order items from the Target app and pick them up from their car at designated locations in a store’s parking lot. It provides in app notifications and emails when an order is ready to pick up, according to the retailer.
This week’s 200 store expansion means Target’s drive-up service is available at more than 800 stores in 25 states. The retailer is planning to expand to more cities in August with a goal of offering the service at around 1,000 Target stores by the holiday season, according tot he company.
The first Ohio market to get the service is Columbus. Target has not released the locations it plans to add it to yet this year.
Founder apologizes for slur
Papa John’s founder John Schnatter is apologizing after reportedly using a racial slur during a conference call in May.
The apology Wednesday came after Forbes cited an anonymous source saying the pizza chain’s marketing firm broke ties with the company afterward.
Forbes said Schnatter used the N-word during a media training exercise.
When asked how he would distance himself from racist groups, Schnatter reportedly complained that Colonel Sanders never faced a backlash for using the word.
In a statement released by Louisville, Ky.-based Papa John’s, Schnatter said reports attributing use of “inappropriate and hurtful” language to him were true.
“Regardless of the context, I apologize,” the statement says.
Dunkin Brands CEO retiring
Dunkin’ Brands Group CEO Nigel Travis is retiring and will be replaced by David Hoffmann.
Travis, 68, has been CEO for almost a decade.
The Canton, Mass., company said Wednesday that Travis was named executive chairman of the board of directors.
Hoffmann, 50, will take over the CEO position immediately. He will also serve on the board of directors and remains president of Dunkin’ Donuts U.S.
Compiled from staff and wire reports.
Business briefs, July 12: Target expands pickup service